The Smarter Company
We think of ourselves as “The Smarter Company,” because we put time, effort and thought into every aspect of our service, from employee training to client communications. We research every aspect of service to make sure our clients get the best prices on everything from insurance to fuel, and the bulk purchasing power of our corporate office allows us to secure discounts on all building services and supplies. Board members are able to view building accounts and banking information online any time, and can opt to have their maintenance fees paid electronically every month. In addition, our WentworthConnect™ program is an internet-based communication system that provides each resident with full access to all aspects of their property’s management, from capital improvement projects to building code violations. Wentworth’s newest communication service, which will be unveiled in the next twelve months, is a fully-staffed Call Center which will be manned eight to twelve hours a day to help answer client questions and provide additional customer service.

Employee Mentoring
Wentworth believes in employee empowerment and involvement. In order to promote these qualities within our firm, we have on-going training and mentoring programs designed to educate our staff to get to the next level. We hold regular executive team meetings as well as employee leadership seminars and team building activities designed to build trust, camaraderie and competence among our staff members, executives and officers. We strive to hire from within, rewarding dedicated employees with promotions and continued challenges and training on the job. The result is long-term employees who are satisfied and devoted to their jobs at all levels of the company.

Training Facilities
Wentworth has developed a state-of-the-art training facility right here in New York where managers, superintendents and building staff receive hands-on training in concierge duties, boiler repair, plumbing, elevators, roofing, air conditioning and much more. Utilizing 17 interactive workstations, along with audio and visual teaching tools, employees can work on actual parts of boilers, showers, elevators and roofing materials to learn the most effective and efficient methods of repair, cleaning and maintenance. In addition, they receive training on environmental issues, city regulations, and how to comply with local laws and safety requirements. This one-of-a-kind facility is the most sophisticated hands-on training center in the industry.

Board Relations
We have close ties to our board member clients, and know nearly all of them personally. We pride ourselves in being that kind of company. Wentworth puts every budget item out to bid en masse so we can negotiate the most competitive insurance rates, oil and gas prices, and building supplies. Once we’ve gotten the best rates possible, we create individualized plans and policies for each of our client properties. We maintain close communications with our clients, and pride ourselves in being available 24 hours a day, seven days a week. Even on the weekend, our clients can send us an email and expect to hear a response before Monday morning.

Capital Improvements
Our construction division, Worthmore Construction & Maintenance, is a full service general contractor and construction management firm with 28 full-time employees. Whether your building is replacing the boiler, redecorating the lobby or repairing the elevator, Worthmore can help speed your project along while avoiding disruption of services and minimizing the inconvenience to your property’s residents. Worthmore can provide planning, oversee the bidding process, provide contracting services, and put a Project Manager in charge of the project.